Rocketbots Malaysia Sdn Bhd – founded in 2017 by Gerardo Salandra, Hassan Ahmed, and Laroslav Kudritskiy – has emerged as a leading force in customer conversation management.
The company’s flagship product, respond.io, is an AI-powered platform designed to streamline customer interactions across various messaging channels, addressing a critical gap in the market for instant messaging support.
Leveraging their experiences at global tech giants like Runtastic, Google, and IBM, the founders recognised the need for more efficient communication tools in an era where messaging platforms like WhatsApp and Facebook dominate customer interactions. respond.io was developed to meet this demand, providing a comprehensive solution that integrates seamlessly with popular and customised messaging channels.
This innovative platform quickly gained traction, earning the trust of over 10,000 brands in 86 countries, including major players like British Airways, Toyota, and Roche.
In 2022, Rocketbots Malaysia secured US$17 million in Series A funding from Headline Asia, a significant milestone that underscored its leadership in the industry. The company’s status was further elevated in April 2023 when it became an official WhatsApp Business Solution Provider (BSP), solidifying its reputation as a top-tier provider of customer conversation solutions.
The company’s holistic approach to customer conversation management gives it a unique advantage from its competitors. Unlike thos that offer basic omnichannel inboxes, respond.io excels in supporting high message volumes with exceptional uptime and stability.
The platform’s visual automation builder and flexible integration capabilities allow businesses to automate processes efficiently, ensuring consistent and scalable operations.
Additionally, respond.io’s AI-driven solutions are designed to perform reliably even if AI components experience issues, providing users with a robust set of tools to manage customer interactions effectively.
Under the leadership of CEO Gerardo Salandra, the company fosters a spirit of experimentation, constantly challenging industry norms and exploring new solutions to enhance product performance, driving the company’s success and ensures that it remains at the forefront of the customer conversation management industry.
Beyond its technological achievements, Rocketbots Malaysia is deeply committed to sustainability and corporate as it actively contributes to the #PlantToStopPoverty campaign, where trees were planted in Tanzania for every participant who signed up for Respond.io Academy.
prioritises partnerships with organisations that share strong environmental, social, and governance (ESG) values, amplifying their collective impact on creating a sustainable future.
In conclusion, Rocketbots Malaysia is able to revolutionise customer conversation management with cutting-edge technology while making a positive impact on the community and environment.
The company’s dedication to innovation, customer satisfaction, and sustainability positions it as a leader in the industry, driving forward both business success and social responsibility.
