Web Bytes Sdn Bhd, a leading retail management software company in Malaysia and a subsidiary of GD Express Carrier Bhd (GDeX), has announced a name change to become Xilnex Holdings Sdn Bhd.
This name change reflects the company’s growth into a regional technology leader in retail solutions, with expanded operations in the Philippines, Cambodia, and Vietnam under the Xilnex brand umbrella.
“Xilnex Holdings’ new name reflects its dedication to a broader regional market and its position as a leading provider of retail management software. Our evolution into Xilnex Holdings aligns with our strategic focus on Southeast Asia’s dynamic retail sector.
“It symbolises our commitment to provide innovative and adaptable solutions for retail businesses looking to thrive in today’s fast-paced digital landscape,” said Ooi Boon Sheng, CEO of Xilnex Holdings.
Xilnex’s recent success in the Philippines has been a significant milestone. Since launching operations there earlier this year, the company’s platform has already been adopted by over 300 retail outlets, making Xilnex a preferred partner particularly for chain store retailers seeking end-to-end solutions.
Xilnex’s strong track record as a trusted solution for numerous retail chains in Malaysia highlights its unique ‘chain store advantage,’ making it an ideal choice for retail chains in the Philippines looking for comprehensive, scalable solutions.
With a seamless platform for inventory, customer management, and sales analytics, Xilnex helps businesses optimise their operations and drive growth.
As Xilnex Holdings scales its regional footprint, the company is also doubling down on customer support enhancements, recognising the vital role of customer satisfaction in sustainable growth.
The organisation has undertaken strategic initiatives to improve its technical support, providing the support team with additional resources to enhance service delivery to clients in Malaysia and throughout Southeast Asia.
“Customer support is at the heart of our service model. As we grow, our commitment to supporting our clients’ success grows with us,” added Ooi.
Backed by GDeX, Xilnex Holdings is positioned for ongoing innovation and leadership in the retail software space. In Cambodia, more than 50 retail brands with more than 200 outlets now use Xilnex, among them are Tealive, Gongcha, and Chatime, while in Philippines and Vietnam, brands using Xilnex now are Pickup Coffee, Seattle’s Best Coffee and Kenny Rogers Roasters.
In Malaysia, Xilnex solutions are used in all international airports and Marrybrown, ZUS Coffee, Taco Bell, Texas Fried Chicken, A-Look Eyewear, Gintell, Ecoshop, Alpro Pharmacy and more use Xilnex.
