Outsourcing Malaysia (“OM”), a chapter of the National ICT Association of Malaysia (“PIKOM”), held its 2016 OM Excellence Awards  recently to honour stellar contributions and performance by Malaysia’s top companies with the Global Business Services (“GBS”) sector. 

Now in its 6th year, the awards ceremony is the country’s sole distinctive platform that recognises excellence in GBS across organisations and individuals. In particular, the awards serve as a catalyst in the development and growth of industry best practices and standards; which in turn continue to strengthen Malaysia’s value proposition and competitive positioning as a world-class GBS location.

The GBS sector remains a bright spot for Malaysia’s economy – estimated to grow 10%-15% for the next five years; while having created more than 13,000 jobs in 2016. The sector has already surpassed initial targets of creating 43,000 new jobs by 2020 with more than 85,000 jobs created by 2016.

The awards are intended for buyers, end-users and service providers who exemplify outstanding contributions or set the benchmark in contact centre operations, business process outsourcing, shared services and other facets of GBS.  Held annually, the awards consist of multiple categories to equitably showcase services orientation and outcome-centric value delivered using outsourcing models.

Among the night’s winners were Datacom Asia in Operational Excellence in IT, Aegis BPO Malaysia for Operational Excellence in Contact Centers and Operational Excellence in HR, Cuscapi Berhad for Best Practices in Business Process Transformation and Brandt International for Best Practices in Corporate Social Responsibility. The highlight of the ceremony was the 2016 Outsourcing Leader of the Year Award – presented to David Wong, CEO SnT Global Sdn Bhd (kindly see end of release for the full list of awards recipients).

“The OM Excellence Awards began in 2011 and over the years, this platform has developed in tandem with the progress of Malaysia’s GBS industry. Hence, with the industry’s growing stature and contribution to Malaysia’s economy, it only apt that we continue to recognise the companies within the industry and celebrate those who have excelled and played a leading role in Malaysia’s continued GBS success story,” shared OM Chairman, Cheah Kok Hoong.

The OM Excellence Awards was held together with the 2016 Smart Sourcing Summit (“SSS”) –the GBS sector’s most prominent gathering of captains of industry from across Malaysia. Tan Sri Mohamad Sidek bin Haji Hassan, Chairman of MDEC graced the OM Excellence Awards as guest-of-honour. The Summit saw Tan Sri Rafidah Aziz, Chairman of Supermax Corporation. Sdn. Bhd and former Minister of Trade and Industry deliver the event’s keynote speech.

Themed “GBS Innovation- Disrupt or be Disrupted, the industry’s flagship event was held to explore issues and opportunities in the regional and global sourcing industry, ranging from the latest developments both within Malaysia and the region, across new industries as well as the disruptive effect of new technologies.

“A growing number of companies worldwide are using GBS firms in Malaysia to streamline operations and achieve better quality and cost efficiency. GBS is a new driver of business and investments for Malaysia. Despite much pessimism for 2017, Malaysia has a strong success story to share via its GBS sector and we must continue to be aggressive in branding and selling our GBS value to the world,” emphasised Cheah.


2016 OM Excellence Award Winners – Individual Categories

Award Category Individual Organisation
Best Professional Agent  -HR Fong Siang Ye OS HRS Sdn. Bhd.
Best Professional Agent – Contact Centers Low Kar Kee Telecontinent Sdn. Bhd.
Best Team Leader –  HR Le Cao Thanh OS HRS Sdn. Bhd.
Best Team Leader – Contact centers Prabu Ganesh A/L Tamil Selvam SRG Asia Pacific Sdn Bhd
Best Operations Manager – Contact Centers Nurul Shalia Aegis BPO Malaysia
Best Operations Director- Contact Centers Devi Verabathran Brandt International
Best Thought Leader- IT Michael Warren Emerio Malaysia Sdn Bhd
Best Account Manager- HR Kabil Shamsuri Brandt International
Best Transformation Leader- IT Padmanabh Padiyar IBM Global Delivery Center (Malaysia) Sdn Bhd
Best Account Manager- Contact Centers Jusri Ong Chin Yap Telecontinent Sdn Bhd


Special Mentions

Award Category Individual Organisation
Best Team Leader- Contact Centers Kokilavani Elangkovan SRG Asia Pacific Sdn Bhd
Best Operations Manager- Contact Centers Gven Sivalingam SRG Asia Pacific Sdn Bhd


List of 2016 OM Excellence Award Winners – Corporate Categories

Award Category Organisation
Operational Excellence in IT Datacom Systems (Asia) Sdn Bhd
Operational Excellence in HR Aegis BPO Malaysia
Operational Excellence in Contact Centers Aegis BPO Malaysia
Best Practices- Infrastructure Management HDC Data Centre Sdn. Bhd.
Best Practices- Business Process Transformation Cuscapi Berhad
Best Practices- Corporate Social Responsibility Brandt International


Special Mentions

Award Category Organisation
Operational Excellence in HR OS HRS Sdn Bhd
Best Practices- Business Process Transformation – IBM Global Delivery Center (Malaysia) Sdn Bhd


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