AIA Bhd unveiled its newly refurbished RM36 million AIA Financial Centre in Jalan Ampang, an initiative which had involved the restacking of its head office operations from three building to two and streamlining its frontline services under a new 5,000 sqft customer service centre. The AIA Financial Centre Houses the insurer’s 29-storey head office Menara AIA and 12-storey operational nerve centre at Wisma AIA, both which are now linked.
“It’s more about enhancing our services across all distribution,” said AIA Bhd Chief Executive Officer Bill Lisle. “So now we have a service centre that is more accessible for our walk-in customers and our life planners.”
“SME receive a huge opportunity across Malaysia,” he said while adding that AIA has 60% market share in the Employee Benefit Space.
“We’ve just recently launched a portable health product that allows employees that are part of an organisation with Employee Benefit to be able to continue their benefits into retirement.”
The product called AHM (A Health Maximiser) is a health product which will give employees up to RM1 million through retirements.
The new customer service centre was designed to ensure faster service and greater convenience to AIA customer. The centre has 15 servicing and cashier counters, four self-service terminals and an e-cashier machine. Four helpdesk counters will be added next month to handle simple enquiries. The centre will cater exclusively to AIA’s walk-in customers.
To ensure its life planners continue to be well supported, AIA has created a dedicated Life Planner Service at its agency office in AIA Cap Square Tower across Jalan Ampang that will launch dedicated service centres for its life planners in several locations in the Klang Valley.