Local SME Global Facilities Management Sdn Bhd (GFM) is targeting a revenue of between RM300 million and RM500 million by the year 2020 with its new solution, SAP S/4HANA Enterprise Management system.

GFM, which earned RM70 million revenue in December 2015, offers the asset owners an integrated solution in the management of all traditional tasks relating to facilities services. The company provides management services typically to building occupiers/owners to support their business needs, allowing them to focus on their core business.

“GFM prides ourselves in delivering managed services on agreed service levels. With the growth of its business, a new system was needed to replace the disparate legacy system, as manual communication and analysis were impacting our performance, information was scattered across multi-instances and manual reconciliation was needed before communication through email and cloud channels could be executed,” said GFM executive director Zainal Amir.

“These disparate systems hindered finance in time analysis, marketing in accurate value pricing, human resources in efficient resource allocation and operations in real-time Service Level Agreement (SLA) monitoring,” he pointed out.

To accommodate its growing business and increase business efficiency, GFM realised the need to address these challenges and transform by empowering the employees with a system that provides consistent, timely and accurate information.

For that, GFM was seeking a powerful solution with multiple functionalities to address its current challenges and at the same time reduce the Total Cost of Ownership. After an extensive evaluation, GFM had settled on SAP S/4HANA Enterprise Management as its go to solution mainly because of SAP’s branding and the reputation of NEC, ass SAP’s delivery partner.

GFM is investing close to RM2 million for the new system, said Zainal.

“With SAP S.4HANA Enterprise Management, together with NEC, GFM will be able to improve data and information accuracy, cutting out redundancy and reducing errors in manual operations. This will enable GFM to attain its digital transformation objective of serving more complex customers with the agility to respond quickly and more accurately as data is readily available,” he added.

NEC Corporation of Malaysia will be implementing the SAP S/4HANA Enterprise Management for GFM. SAP S/4HANA Enterprise Management addresses functionality beyond financials, mostly in inventory management and production planning and is a fully integrated system for governance and compliance. To cover the broad scope set forth by GFM, modules to support finance, sales and marketing, procurement, project systems, inventory and human resources management are included.

SAP Malaysia managing director Terence Yong said that the solution wil be able to empower GFM’s business users with insight to act “in the moment”.

“It is intelligent – going beyond automation to provide predictive suggestions. And it is integrated – not only among GFM’s various departments but also with the external business environment,” he added.

NEC Malaysia managing director Andrew Lee, meanwhile, expressed his pleasure of becoming the key delivery partner for GFM.

“We will work closely with them to deliver solutions that enable them to maximise operational efficiency and become more agile in the market,” he added.

The current implementation at GFM is targeted at its headquarters overseeing the core business operations. Future initiative will see the integration and replacement of multi-vendor operations of Computerised Maintenance Management System (CMMS) and Enterprise Asset Management (EAM) requirements.


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