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SME Innovation Stories #4: Unlocking Hidden Value From Your Logistics Operation Through Analytics
June 8, 2018 @ 8:00 pm - 9:30 pm SMT
Most often, when we think of innovation, we think of new product or technology. Business innovation can be so much more. For example, the innovation of lean manufacturing has transformed the way many manufacturers organize workflow to make the process as efficient as possible. Also, innovation does not have to be so radical – a series of small incremental improvements is more realistic than attempts at making huge breakthroughs.
No selling, no pitching — All about true stories of successful digital transformation
In this session…
Our guest speaker will be sharing digital transformation case study of a company in the retail industry.
This case study is very useful as there is an increasing number of SMEs in the retail sector that have implemented e-commerce to their business models. Most customers have high expectations on logistics services from e-commerce companies.
Join us for this case study sharing session to learn:
- Why logistics is an essential element to deliver their modern brand experience.
- How do they make delivery as the key differentiating factor in their e-commerce business model?
- Their challenges and success factors of integrating logistics into a customer satisfaction model.
- How do they use logistics data to increase customer retention and understand customer demand?