CIMB Group Holdings Bhd and Al Rajhi Banking & Investment Corporation (Malaysia) Bhd are offering emergency assistance to their respective customers impacted by the current floods across Malaysia.

CIMB will provide a six-month payment relief on loan and financing products for individual and SME/business customers who have been impacted by the flood to help ease their financial constraints.

In addition, late charges and fees will also be waived to ensure those impacted are able to access a seamless application process using their basic information/documentation. Subsequently, a Disaster Relief Facility of up to RM700,000 at a preferential financial rate will also be made available for SME customers that require additional cash flow assistance, on top of the payment relief.

Charges would be waived for credit/debit card replacements, statement requests or replacements of damaged passbooks and bankers’ cheques. CIMB will also be collaborating with its insurance partners to expedite the processing of insurance claims in view of the damaging affects post flood in the impacted areas.

Similarly, Al Rajhi will offer up to six months’ deferment of financing payment to all affected individual and SME customers. During this period, profit will continue to be accrued but will not be compounded in line with Shariah principles. In addition, any replacement of lost or damaged Al Rajhi debit cards will be done at no charge to the customer.

Dato’ Abdul Rahman Ahmad, Group CEO of CIMB Group, said, “We deeply empathise with those who have been severely impacted by the recent floods. CIMB is committed to continue playing our role in serving the communities we operate in through our flood assistance and payment relief programme, similar to what we have done in the past, most recently in 2021.

“We hope our efforts will help alleviate the burden of those affected and provide some financial relief to set aside funds for them to rebuild their lives once the situation improves.”

Al Rajhi CEO Arsalaan (Oz) Ahmed said, “Our thoughts are with all those impacted by the floods across Malaysia and we thank our rescue workers for their continued efforts to protect local communities and businesses.”

“As conditions threaten personal safety and property, we want customers to know that alrajhi bank Malaysia is here to help. We encourage those impacted to reach out to us as soon as they are ready and able to do so.”

CIMB’s insurance partner and takaful operator, Berjaya Sompo Insurance Bhd and Takaful Ikhlas have also activated their hotlines to assist policyholders/participants. If customers would like to make a claim due to losses to their vehicle(s) or house(s) incurred during the floods or have any inquiries, customers can contact the respective hotlines below:

  • For Berjaya Sompo: 1800-18-8010 for Non-Motor & 1800-18-8033 for Rakan Auto Roadside Assistance (both available 24 hours, 7 days a week)
  • For Takaful Ikhlas: 03-2723 9696 (available Monday to Friday, 8:30 am to 5:00 pm)

To apply for the CIMB Flood Relief Assistance Plan, individual customers can call CIMB’s Contact Centre at +603 6204 7788. SMEs can apply for assistance directly online through Non-SMEs and corporate customers may also contact their CIMB Relationship Manager to discuss assistance options.

Al Rajhi customers can find more information about the assistance on They may also get in touch by contacting the Customer Care Hotline at +603 2332 6000.


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