The Asia Navigator 2024 conference, a two-day event held at the Sheraton Imperial Hotel, Kuala Lumpur, from January 30-31, has brought together a diverse community of 350 participants and featured 19 distinguished speakers from across the globe.

Spearheaded by the International Academies of Emergency Dispatch (IAED) and co-organized with Priority Dispatch Corp (PDC), TM One, and GFIS (M) Sdn. Bhd, this annual conference is renowned for its excellence in convening global emergency professionals to discuss industry advancements.

Esteemed local agencies under Malaysia’s emergency scene, including the Ministry of Health, Royal Malaysian Police, Fire and Rescue Department, Civil Defence Force, and Maritime Enforcement Agency, actively participated in the event.

Datuk Rodzi Bin Md Saad, the secretary-general of the Ministry of Digital Malaysia, emphasized the government’s commitment to enhancing the MERS 999 system, encouraging active participation in incorporating Artificial Intelligence (AI) and suggesting protocol changes.

The conference served as a platform to delve into the dynamic landscape of emergency response systems, with a focus on the evolution of Malaysia’s Emergency Response System 999 (MERS 999) since its inception in 2012.

Participants explored the transformative journey of MERS 999, from technological integration to the development of multiple products and services.

Notable speakers highlighted recent milestones, aspirations for digitalization, and the pivotal role of emergency response services in today’s digital landscape.

The event fostered collaborative discussions, aiming to inspire advancements in emergency response systems across the region, contributing to public safety and national security.

Participants had the opportunity to engage with exhibit booths showcasing the latest developments in police, fire, medical, and nurse triage dispatch, along with interconnected systems.


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