Adyen, the preferred global financial technology platform for leading businesses, announces its collaboration with the international hospitality operator Frasers Hospitality across key regions, including Singapore, Malaysia, Australia, and Europe.
Recognised for its exceptional service, Frasers Hospitality prioritises continuous innovation to enhance guest experiences. In 2021, the brand introduced seamless guest interactions on its web platform, during check-in, and at food and beverage (F&B) outlets, all powered by Adyen’s comprehensive single platform.
Through this partnership, guests at Frasers Hospitality-owned properties can streamline check-ins and check-outs, allowing more time for an enhanced stay experience. Moreover, guests have the flexibility to choose their preferred payment methods, both online during initial bookings and offline at various touchpoints, including check-in/check-out and F&B outlets managed by Frasers Hospitality.
Adyen enables properties under Frasers Hospitality to offer a diverse range of payment options, including major credit cards and locally preferred methods like Alipay, WeChat Pay, UnionPay, and GrabPay.
Mark Chan, chief operating officer of Frasers Hospitality, said, “Our guests consider our serviced apartments as their home away from home. Adyen not only ensures a seamless journey for our guests but also simplifies back-of-house reconciliation for our operational teams.”
Soon Yean Lee, country manager, Malaysia, Adyen, highlighted the platform’s role in reducing operational complexity for Frasers Hospitality across various properties. Adyen’s integration with third-party providers, such as property management systems, allows for efficient matching of payments data with occupancy data, empowering Frasers Hospitality to adapt operations to demand trends.
Adyen’s integrated solution also optimizes the continuous operations of Frasers Hospitality. Previously, manual processes were involved in closing standalone terminals and posting daily payments information during night audits.
With Adyen’s solution, transactions are automatically recorded, eliminating the need for manual night audits and streamlining operations for Frasers Hospitality.