Regional insurtech firm Igloo is in partnership with Tokopedia, to make protection products purchasing more accessible and convenient. Through this collaboration, Tokopedia and Igloo will make insurance protection accessible to more than 14 million SMEs, which form the backbone of the Indonesian economy, and individuals in 99% of districts across Indonesia and.
Tokopedia will offer three Igloo-powered insurance products, including gadget protection starting from IDR48,300 (US$3.09), electronic protection starting from IDR14,334 (US$0.92) for 12-month period, and Total Loss Only (TLO) coverage starting from IDR500 (US$0.032) for a span of three to 12 months.
This partnership strengthens Igloo’s network of online shopping platforms as distribution partners across Southeast Asia, which includes major players such as Lazada, Shopee, and Loship in Vietnam.
The partnership will bring Igloo’s regional expertise in embedded insurance to ensure a seamless and efficient customer experience throughout the entire process on the Tokopedia platform, covering purchase, policy issuance, and claims settlement. Additionally, customers will have access to a dedicated customer support hotline, providing a personal touch and enhancing the overall customer experience.
Digital Indonesia 2024 revealed Indonesians spent an average of S$10.7 billion on electronics in 2023, making it the highest among consumer e-commerce goods categories. This figure highlights the importance of protecting consumers when purchasing gadgets and electronics online.
“Tokopedia will continue to ease access to digital insurance for its users through collaboration with strategic insurance partners, such as Igloo. The collaboration between Tokopedia and Igloo will provide accessible insurance for products, easily claimed, and continuous customer support.
“We also hope that this collaboration can provide an opportunity to increase financial literacy among Indonesians and contribute to the national economy,” said Ruth Afrita, head of insurance, Tokopedia.
“Our industry experience demonstrates e-commerce as a potent insurance distribution channel, safeguarding consumers throughout Southeast Asia. Partnering with e-commerce giant Tokopedia bolsters Igloo’s position as the preferred insurtech partner for digital platforms, making insurance accessible and affordable through embedded solutions,” said said Raunak Mehta, co-founder and CEO at Igloo.
Igloo has a strong foothold in Indonesia with various partnerships in the country’s leading players in e-commerce, fintech, and logistics including DANA, Fabelio, Lalamove, and Ritase.
The partnership with Tokopedia is Igloo’s first collaboration in Indonesia after it closed a US$36 million Pre-Series C funding round in December 2023. This year, the insurtech firm is focused on achieving profitabil
