Given the recent floods caused by torrential rain across several areas of the country, Hong Leong Bank and Hong Leong Islamic Bank (HLB) have reminded customers that the Bank has put in place a Flood Relief Assistance Programme which offers up to a six-month payment deferment on loan and financing facilities, including credit cards, for affected individuals, SME and micro-enterprise customers.
The Bank is also offering free replacement of bank-related documents such as debit and credit cards as well as cheques and bank statements damaged or lost in the floods. For existing SME and micro-enterprise customers, additional financing will be made available to those who require working capital to facilitate their business recovery as a result of the floods.
To apply, customers just need to provide their account holder name, IC number, account number, contact number, email address, the address of the flood-affected location, and a photo of their flood situation. Customers can request for Flood Relief Assistance through:
| Call | HLB / HLISB Flood Relief Assistance
603 7959 1888 Monday – Thursday 8.45am – 5.45pm Friday 8.45am – 4.45pm |
| CollsCustomerFeedback@hlbb.hongleong.com.my | |
| Visit your nearest HLB/HLISB branch | Monday – Thursday 9.15am – 4.30pm
Friday 9.15am – 4pm *For Kelantan & Terengganu Branches Sunday – Wednesday 9.15am – 4.30pm Thursday 9.15am – 4pm Find your nearest branch here: |
SME and corporate customers can request for assistance by getting in touch with their relationship managers. For more information, please visit: https://www.hlb.com.my/en/personal-banking/news-updates/flood-customer-relief-assistance.html
